Refund Policy

If you are a consumer in the EU you have 14 days from a purchase to change your mind, for any reason or none. That applies to diamonds you bought from us.

Most platforms ask you to tick a box waiving this right at checkout, because digital content is delivered instantly. We do not ask you to waive anything. Instead we treat the diamonds as delivered but the purchase as reversible until you actually use them.

In practice: within 14 days of buying, we will refund any diamonds from that purchase you have not yet spent. You do not need to give a reason.

Spending a diamond makes something happen in a live match that other people saw. That is the product, delivered, in front of an audience, and it cannot be taken back. By using an item you are asking for it to be performed immediately and accepting that the withdrawal right ends for the diamonds it cost.

This is the one thing worth understanding before you buy: the reversible window closes item by item, as you use them, not all at once.

Some refunds are automatic and land back in your balance within seconds. You do not have to contact anyone:

• the item could not be applied — the game rejected it
• the game server did not respond within 30 seconds
• the match ended or was abandoned before the item landed
• anything broke on our side

These come back as diamonds, not as money, because no separate payment was made for them.

Those were free. They have no cash value and are not refundable in money. If you buy a pack and then request a refund, we refund the diamonds that came from the pack, and the free ones stay where they are.

Email support@zomogames.com from the address on your account, or from any address if you tell us your handle. Say which purchase — the date and amount is enough; you can also find it under Diamond history in your wallet.

We answer within 5 working days and, once approved, the money goes back to the original payment method. Your bank usually takes another 5–10 days after that, which is out of our hands.

The refunded diamonds are removed from your balance at the same time. If you have spent some of them since asking, we refund the rest proportionally.

Please email us before disputing a charge with your bank. A chargeback costs us a fee whatever the outcome and takes months, where an email takes a day.

If a chargeback succeeds we remove the corresponding diamonds. If you had already spent them your balance goes negative, and it must be cleared before you can buy or spend again. Repeated chargebacks are grounds for closing the account.

Prices are shown in US dollars and include VAT where it applies. As a Netherlands company we charge VAT at the rate of the country you are in, which Stripe determines from your payment details at checkout. The breakdown is on your Stripe receipt.

We would give at least 30 days’ notice and refund every purchased, unspent diamond — the 14-day window does not apply in that case.